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October 03, 2005

Orbitz

This is an email I received from a friend from language school who was on his way to Fort Drum (and eventually here to my unit) and ran into a little snag with Orbitz, the online airline ticketing site.

I made a reservation last week (almost two weeks ago, actually), on the internet. I realized, immediately, that the billing address was obsolete (it was my old one in California), and quickly called the customer service department to fix the problem.

Once I explained my problem, the representative assured me that the tickets were being sent now to the correct address (here in Seattle). I was given no comfirmation number that I can recall, and I've since forgotten the woman's name. I called Orbitz today to inform them that my tickets hadn't arrived in Seattle, only to be told that it was my fault for having them sent to the wrong address. When I tried to explain myself, they claimed that there was no record of the address change in their computers, so naturally, I was in the wrong. I was only able to speak to a supervisor and file an official complaint, which will take almost a month to be processed and investigated. All this after I told them that I had to report to my duty station by next Monday, and that I could get into serious trouble if I wasn't able to do that because of this incident...

So basically, I have to buy my own tickets all over again because these idiots dropped the ball. I'm being screwed, big time. I just wanted to spread the word about this sorry, ate up travel company, and encourage everyone I know not to touch them with a ten foot pole. It's easy enough just to use another company, like Expedia or Travelocity or Hotwire. Come on, help me hit these scumbags back, because I can't do it myself.

I will post from time to time about this sort of thing when soldiers or friends get screwed. I still have to post about my incident with AT&T/Cingular who screwed me for about $700.

Posted by TJ at October 3, 2005 08:37 PM

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